Incident report

Emergency Call
The emergency numbers are the single European emergency number 112 or the police number 113.

Emergency Call 113 – POLICE 

113 is the police emergency number, intended for reporting breaches of public order, traffic accidents, and criminal acts, that is, when people urgently need help or immediate police intervention. The police officers receiving the call can immediately dispatch an appropriate police patrol to the scene.

Call 113 if:

• You are a victim or witness of a criminal act,
• You think your peace is disturbed,
• You believe the police can ensure your safety in another way (you feel threatened and in danger of being harmed in the future).

To enable the police to act as quickly as possible, provide them with precise details, such as:

• What happened (e.g., traffic accident, criminal act, fight),
• Where it happened (location, type of road, e.g., highway, direction of travel, proximity to prominent landmarks),
• When it happened (did you come across the event or are you a participant),
• Whether anyone is injured, the number of participants (vehicles, people),
• Other information that would help ensure the safety of the reporter and other citizens.

You can also report any criminal act to the anonymous police hotline at 080 1200.

Emergency Call 112 – EMERGENCY MEDICAL ASSISTANCE 

If you need urgent medical assistance, help from firefighters, or (also) the police.
When you call 112, say:

• Who is calling.
• What happened.
• Where it happened.
• When it happened.
• How many casualties there are.
• What the injuries are.
• What the circumstances are at the scene (fire, hazardous substances, damaged gas or other pipelines).
• What kind of help you need.

Emergency SMS Call 

Text emergency call 112 is intended primarily for deaf and hard-of-hearing people. You can trigger it from any GSM mobile phone.

When you send a text emergency call SMS:

Enter what happened in the message field.

• Write the type of assistance you need (medical help, firefighters, police).
• Check the entered data, correct them if necessary, and send. 

The sent text call is displayed on a computer at the nearest Notification Center. Upon receiving the call, the operator sees the forwarded message and the approximate location of the sender. 

The operator responds in writing to your emergency call. His response or additional questions are displayed on the screen of your phone. 

You can respond to the received message, send additional information, or end it. The operator can also end the call.

According to Article 146 of the Criminal Procedure Act (ZKP), anyone can report a criminal act or file a complaint. Criminal acts are defined and specified in the Penal Code of the Republic of Slovenia (KZ-1).

You can file a complaint at any time at any police station or police department, where work or duty is usually organized and operates 24 hours a day. You can also file a complaint at any time (24 hours a day) by calling 113 or other telephone numbers of police units available in the publicly published telephone directory of Telekom Slovenije and on the police website. You can also file a complaint with the police in writing and electronically.

IMPORTANT: The primary points for receiving incident reports on the day of the Pride Parade are:

• Ljubljana Center Police Station, Trdinova 10, Ljubljana – all the time
• Mobile Police Unit on Vegova Street in the center of Ljubljana – 16.00 – 23.00

SAFE POINTS OF THE LJUBLJANA PRIDE ASSOCIATION: On parade day, there will also be SAFE PERSONS available to physically help you file a report with the police. You will find them at special points organized this year:

• 10.00 – 16.00 at Parade Village – Park Zvezda
• 17.00 – 19.00 at Metelkova (during the gathering for the parade and the march)
• 19.00 – 23.00 at Congress Square (during the program)
• 23.00 – 05.00 at Metelkova (during the Pride After-party)

You will recognize them by their white T-shirts with the inscription VARNA OSEBA (a safe person), but you can also ask for help at the information stand of the Ljubljana Pride Association at Parade Village, where one of the safe persons will also be present. 

You can read more about the process of reporting a criminal act to the police on the police website (in Slovenian only). 

The police also allow anonymous reporting of other violations or criminal acts (sexual violence, domestic violence, etc.). More about this at the link: https://www.policija.si/index.php/component/content/article/291-anonimna-e-prijava/9207-anonimne-e-prijave

If you were targeted during the parade and need legal assistance, you can contact:

LEGEBITRA: The LGBTIQ+ Legal Counseling Center has been operating since March 2015 and provides free legal advice for LGBTIQ+ individuals, couples, and their families. They are available at: pravna.svetovalnica@legebitra.si or at phone number +386 40 494 858

Legal Network for the Protection of Democracy

The Legal Network for the Protection of Democracy is an initiative that provides legal support to individuals and organizations who find themselves in legal proceedings due to non-violent public actions. They can be reached at: pomoc@pravna-mreza.si

If you experience any incident or attack during the Pride Parade Festival, on parade day, before or after the festival period, due to your sexual orientation, gender identity, gender expression, or because someone presumed you belong to the LGBTIQ+ community, we urge you to, alongside filing an official report, also submit an incident report to one of community organizations for advocacy purposes.

You can submit the report anonymously; you can report even if you were just a witness and not directly targeted or involved in the incident. The report helps document all forms of harassment, bullying, intimidation, violence, etc., regardless of whether they are criminal offenses or merely reflect societal and local community attitudes.

The Pride Parade Association will collect and analyze your reports, and prepare a report to be submitted to the media and responsible institutions.

Click here to access Ljubljana Pride Association’s Incident Report Form.

Other Reporting Options:

• Roza-ALARM: The portal offers a form for online reporting of homophobic violence and discrimination. Report 
• You Are Heard: A space where the LGBTQI+ community and allies can report hate incidents and find support. Report

Call It Hate: A website developed to help victims of violence, offering various action options. The built-in system will recommend the most advisable next steps based on the selected circumstances if you notice violence or are a victim of a hate crime, hate speech, or discrimination. Report

Several other community organizations offer support:

Ljubljana Pride Association

• Support: Crisis accommodations (short-term crisis accommodations for people in severe housing distress and needing a place to sleep), counseling, support groups, legal, and administrative assistance within the SQVOT program. If you find yourself without (a safe) roof over your head and need accommodation, write to sqvot@ljubljanapride.org or call us at + 386 40 773 586.
• Contact: info@ljubljanapride.org  +386 40 773 586
• URL: Ljubljana Pride
• Facebook: Ljubljana Pride

Legebitra 

• Support: LGBTIQ+ Legal Counseling Office. Hate acts and/or discrimination can be reported on niprav.si, accompaniment to the police if necessary to report violence, and a psychosocial counseling center for dealing with homophobic violence. 

Due to the increased likelihood of incidents during this year’s Pride Parade Festival, especially on parade day, Legebitra will dedicate special time slots for those in distress, with counselors available from their psychosocial support program:

• Week of June 10-14:
• Monday, June 10, 14:00-16:00
• Thursday, June 13, 14:00-16:00
• Week of June 17-21:
• Monday, June 17, 14:00-16:00
• Friday, June 21, 9:00-11:00

Exact times are determined by prior appointment at svetovalnica@legebitra.si. 

• Contact: info@legebitra.si 
• URL: Legebitra
• Facebook: Legebitra

ŠKUC

• Support: Socialization, awareness, information, and culture of sexual minorities. They enable community conversations, gatherings, and socialization. The Roza-ALARM website is intended for reporting, informing, and documenting violence, abuse, and discrimination experienced by gays, lesbians, bisexuals, and transgender people. Help, counseling, or advocacy via online reporting, which can be anonymous or named.
• Contact: sekcijaskuc@mail.ljudmila.org, magnus@skuc.org or +386 1 432 73 06, +386 1 430 35 30
• URL: ŠKUC
• Facebook: ŠKUC Association

DIH Association

• Activities: Discussion groups, workshops, social events, professional counseling, camps, HIV/AIDS prevention counseling, information via the internet, social and sports activities.
• Contact: info@dih.si, +386 41 562 375
• URL: DIH
• Facebook: DIH Association

TransAkcija Institute

• Support: Transgender and LGBIQ+ people and allies are offered a diverse program of psychosocial support services as well as various events, products, publications, and projects aimed at critically raising awareness, education, and building and strengthening the community.
• Contact: info@transakcija.si 
• URL: TransAkcija
• Facebook: TransAkcija

Kvartir Association

• Activities: Started with LGBT social evenings and has expanded over the years to several specialized projects in the field of community and art, recently including LGBT sexual health.
• Contact: info@kvartir.org 
• URL: Kvartir
• Facebook: Kvartir

Moja Mavrica Institute

• Support: Offering and protecting a space for conversation, (self-)exploration, and creating new experiences. Aimed at strengthening power, connectedness, a sense of belonging, and inclusion in the community.
• Contact: info@mojamavrica.si 
• URL: Moja Mavrica
• Instagram: Moja Mavrica

If you notice signs of mental distress in yourself, a relative, acquaintance, or friend, seek help. While sometimes sharing problems with trusted individuals can help, it may not always be enough. Besides community organizations, you can also directly contact (especially if your distress is severe and other sources of help are unavailable):

• On-call doctor
• On-call outpatient clinic of the nearest psychiatric hospital
• Emergency service (112)
• Urgent psychiatric outpatient clinic at the Center for Outpatient Psychiatry in Ljubljana (+386 1 4750 670)

Or call one of the helplines where you will remain anonymous:

• Mental Distress Helpline: 01 520 99 00 (daily from 19:00 to 7:00)
• Confidential Phones Samarijan and Sopotnik: 116 123 (24/7, free call)
• SOS Hotline – 080 11 55 – available 24/7. The SOS Hotline for women and children who are victims of violence is a confidential 24/7 service, intended for anyone in need of help, support, information about any type and form of violence, types of assistance, your rights, and the duties of institutions.

Most of the volunteers also speak English. If a volunteer on the line does not speak English well enough for counseling, they will inform you of when you can call back to speak with a new volunteer available for conversation.

• TOM Helpline for Children and Adolescents: 116 111 (daily from 12:00 to 20:00, free call)

To strengthen mental health and prevent mental distress, as well as to provide comprehensive mental health care, the National Mental Health Program MIRA has been established. For more information on how to help yourself or others, visit their website (in Slovenian).